When you receive your product, we encourage you to thoroughly inspect it in front of the delivery boy. This inspection is crucial for confirming the product’s condition, quality, and compliance with your expectations. Specifically, you should look for any defects, damage, or signs of expiration. If any issues are identified during this inspection, please notify the delivery boy immediately. By not rejecting the product upon delivery, you acknowledge its acceptance, effectively waiving your right to later return or exchange it.
However, if you receive the wrong product, you can inform us immediately. We will facilitate an exchange, provided that the incorrect product remains unused and its manufacturing seal is unbroken.
If your order is not delivered successfully, we will provide a full refund. If you cancel your order in front of the delivery personnel, you will be charged the delivery fee. The product must be returned in its original condition and packaging. If you’ve made an advance payment, we’ll refund it promptly.
To inquire further, please reach out to our customer support at +880 1786-452475.
To qualify for a product exchange, the item must be in its original, unused condition with the manufacturing seal intact. Furthermore, the product you wish to exchange must be available in our stock. Our customer service team is available to assist with checking product availability. Please note that you will be responsible for paying the delivery charge associated with the exchange.
